Managing Conflict - Recorded Webinar
45-minute on-demand webinar
For staff members who provide service to customers
Webinar outline
This webinar provides advice about how to deal with aggressive behaviour and provides tactics to de-escalate conflict through understanding how behaviour, tone and body language can inflame or pacify a situation. Note that this webinar has a retail industry focus.
Who is this webinar for?
This course is for anyone who works with customers in the course of their work.
Duration
45 minutes
Cost
$65.00 (inc. GST)
After a purchase, please allow 1 – 2 business days for a the South Australian Business Chamber staff member to contact you with access details.
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