Active Listening Training Course

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information and responding to it in order to clarify and elicit more information. This module will help you to develop and practice your active listening skills.

Learning outcomes

On completing this course, learners should be able to:

• Define active listening and its key components
• Identify ways to become a better listener
• Use body language to reflect a positive listening attitude
• Create a listening mindset using framing, positive intent, and focus
• Ask questions, probe for information, and use paraphrasing techniques
• Build relationships to create an authentic communication experience
• Identify common listening problems and solutions

Where?

Online

Click the 'Buy Now' button at top of the page to purchase and then start training at a time convenient to you.