Training Course: Customer Service and Conflict Management
Half-day course for anyone who works with customers in the course of their work
This half-day program outlines what exceptional customer service is and how maximising effective communication and listening skills is essential to building rapport and positive customer engagement.
This program will also explore some tools for your staff to deal with aggressive behaviour and tactics to de-escalate conflict through understanding how behaviour, tone and body language can inflame or pacify a situation.
Participants will gain the skills and knowledge essential in responding effectively to the needs of customers and clients together with how to turn complaining customers into advocates.
- This service is 100% subsidised by Sport SA and is subject to approval by the organisation.
- Normal fee for service: $396.00
- Subsidy provided by Sport SA: $396.00
- Your contribution: $0
- Complete the application form below.
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